T-Mobile Scam Shield 6.0.0

Scam Shield offers T-Mobile customers control over T-Mobile's anti-scam protections, such as Scam ID, Scam Block, and Caller ID.

What is Scam Shield?

Advanced Network Technology
Scam Shield utilizes advanced network technology, including artificial intelligence, machine learning, and patented technologies. T-Mobile's defenses are updated every six minutes to stay ahead of scammers.

Built-in Protection
Every year, Americans deal with billions of scam and robo calls. Scam ID and Scam Block technologies help identify and stop these calls before they ever reach your phone.

Know Who's Calling
With Scam Shield, you can now see a caller's information, even if they're not in your contact list. Full Caller ID access is automatically included when you enable Scam Shield.

Included Features

• Scam Block - T-Mobile's network automatically blocks calls from likely scammers when you turn it on, keeping them off your phone entirely.
• Scam Reporting - Help identify suspicious callers or fraudsters and prevent their calls from being received by you or others in the future.
• Caller ID - See who's calling before you answer.
• Allow List - Calls from numbers on your Allow List will never be blocked by T-Mobile's network and will always ring your phone.

Premium Features

• Personal Number Blocking - Block specific numbers from calling you as soon as they hit the T-Mobile network.
• Category Manager - Identify and block call types you don't want to see anymore, such as telemarketers or survey calls.
• Reverse Number Lookup - Perform a reverse phone number lookup to find information about the caller.
• Voicemail to Text - Receive text messages with readouts of blocked calls that were sent to voicemail.

Qualifying service and a capable device are required. Turning on Scam Block may block calls that you want; you can disable it at any time.

For help and support, please contact callprotectionops@t-mobile.com.